Pathetic service

This is for Ford Protect with Innovation Group. I believe my claim will not be paid in full because the reason of my service history is used.

I am not accepting this because I am having major issues with Ford protect firstly and then pathetic service from innovation group on the other.

My Ford Fiesta ST 2014 was bought new, I am a normal driver using my car for and personal only and yet in 2016 Ford Auto in Struben Street did a pathetic job if the history of this car is pulled up with them, together with the pathetic job from Ford Hatfield thereafter. Nothing was done by Ford customer relations which is what I am laying complaints about as well on this platform after as well.

So now after my car has been going to Hatfield since 2016 with problems, you expect me to be taking my car in on the same month of the previous year service of 60 000 after the car has been at this dealership in and out! No!

This current problem I have now falls under a different kilometer reading so what does this service history have to do with the pathetic job from how these dealerships and FORD especially has been dealing with the problems on my car when the car was there a month before the date you as Innovation Group who holds the extended warranty wants it to reflect.

Please investigate this matter!