Pathetic service

My car broke down on the last week of May 2018, On the first of June 2018 I took it to a dealer recommended by innovation in my area which is Pinetown KZN and to this day I am still without a vehicle and to make matters nothing has been done to my car to date.

On contacting the dealer about this problem, I get that the delays are coming from innovation asking for documents from them, which confused me as I am the client with innovation and if they are any issues regarding any form of documentation surely I should know about it as I am in a better position to provide answers. However, when going through your claims department to resolve this issue I spoke to a gentleman who demonstrated pure arrogance and the only thing he was short of saying was "we don't really care about you, your car and convenience". He continued to say they have not done anything wrong and the delays are not from their doing by not talking to me who has a contractual agreement with them not the dealer in this case.

According to the dealer they have been waiting for an assessor for the whole of last week and even today they're not sure when the assessor will be coming, this question was not answered by your claim department.

What I need is one of two things to happen, its either I get each and every cent I have paid returned on this policy for the past two years or you get to do what was promised to me when I took a deal which was "the best service available in the market".