Pathetic service

I am writing this review about my grievances with a consultant who does not have his facts straight regarding this Ford Protect and the policies I have regarding. Mr Charles Butler who was the person I spoke to on 13 June 2018 indicated the one policy was cancelled and the other on hold is talking utter nonsense. I have then spoken to you policy people and I even forwarded the details to this Charles person showing the policy as well as internet bank statements clearly indicating that every single month from the day the policy was started in October 2018 not a single debit order was not taken. So I don't know where this person gets his details from together with an attitude. I want this matter sorted out and I want to speak to a senior person regarding this!