Pathetic Service

<p>I took out an extended warranty when I bought a preowned car at CMH Hatfield in 2013. As per policy terms and conditions written in clear english, the cover is to cater for mechanical failures once the original maintenance & warranty plan expires which was March 2016. Now that I had to claim for failed boot mechanics ,the intial response was that this extended warranty has expired but the call centre lady did not bother to take time to understand how their own policy works as the extended warranty was still in force and therefore could not be expired . I took my grievance back to CMH Hatfield and they advised that it was a failure on the side of Innovation Group to load the correct inception date. then another 2 weeks later when I enquired about the policy being updated with the correct inception date I was told via their call centre that this is not how the policy works it is meant to cover if the previous owner did not service their car but the call centre lady failed to make even the slightest sense of how this would work to say the least. Another week later and I took in my car to get resolved upon receiving confirmation from Michele at CMH Hatfield that Tania at Innovation Group had resolved this, only to find that nothing was done and they could not even provide confirmation within the same day of what the policy benefits were. I am disgusted that in these times of regulatory reform that we are living in that such appaling service exists!!</p>