WB
Werner B
1 reviews | Active since Nov 2020
02 Feb 2022, 11:52
Pathetic insurer
I took out a extended warranty on my Gd6 Hilux May 2021 only to realize 3 weeks ago that I was paying for a Fortuner that I do not own. I again supp**** them with my vehicles details even a picture of my licence dics cleary showing my VIN number. It took 3 weeks to send me the new policy and again with another vehicles details that I do not own. This time a 2.7vvti older model. After contacting them they send me another updated policy with again the wrong vehicle. Pathetic!!! Ive been paying over R5000 in premiums and am still not covered. I would definitely not recommend this insurer.
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Replies (2)
Innovation Group's replyOfficial
02 Feb 2022, 13:38Hi Werner,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply02 Feb 2022, 13:38
Official
Hi Werner,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
04 Feb 2022, 16:08Hi Werner,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind Regards,
Complaints Team
Innovation Group's reply04 Feb 2022, 16:08
Official
Hi Werner,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind Regards,
Complaints Team