Pathetic innovation

The worst call centers I've ever dealt with. All I needed to know is an update on my warranty claim, on my first call I sat for 59 minutes. The first guy answered at around 15 minutes who then said he will transfer me to another department which I sat through for more than 30 minutes this consultant then needs to transfer me again.. ****ed off I waited for the remainder of the call but it just cut off, I mean what the hell nobody could give me an update on a warranty claim. I went to their website sent through an application for someone to call me still nobody called. I called again waited for 9 minutes someone answered said hi and cut the call. Let you don't pay and they will call you. I'm assuming that's the only way to get their attention.