Pathetic Customer Service...

Pathetic customer service, I was involved in a car accident on the 2nd of November 2018. It was late at night around 22:00PM. I called the Innovation Group at the scene. There was no answer and it was getting late. The towing guy who was on the scene tried to call them as well and there was still no answer. He then asked who I was insured with and confirmed that they work together. Only after that confirmation I authorised him to tow the car as it was getting late and we were not getting any joy from the Innovation Group.

I was only able to get help the following Monday after they have moved me from pillar to post on calls. I submitted the documents which were required to process the claim and did not get any feedback or some kind of acknowledgement from the agent. I had to drive to their offices in Randburg and I still did not get any help as they told me that I need to set an appointment with the claim agent (Phindile Zwane) before coming there.The funny part is that Phindile never responds to her email and when I finally got her on the phone to follow up on my claim, she told me that she does not respond to any email if she does not need anything from my side regarding the claim...no acknowledgement of emails no progress update whatsoever...

The Innovation Group are a bunch of ****** who always say that they have explained things to their clients on the phone...very bad service, extremely pathetic.