sC
soraya C
1 reviews | Active since Sept 2012
22 Aug 2024, 19:52
Pathetic customer service
I was called about my vehicle warranty which expires soon j was told to make my debit order for the middle of September but that i should call this week and change it which I did. I was told it's not possible when I called I was so upset that I asked for it to be canceled. When the agent came back I said pls don't cancel i will pay it then change it for next month. The guy said ok he will cancel the cancelation and I put the phone down and a few seconds later I received a cancelation email. I am so mad
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Innovation Group's replyOfficial
23 Aug 2024, 08:17Dear Soraya Clutters, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply23 Aug 2024, 08:17
Official
Dear Soraya Clutters, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team