Pathetic and horrible service

Claims not paid in full, I was given some limit and a passage on the warranty schedule that I never received. I sent a message to their manager requesting the document and proof of when it was sent and to date I haven’t received it. My document states something different and their documents speaks about limits which was never sent to me. Calls are not answered promptly, you hold on for long and when someone finally answers they drop the call. Their car hire department is just as worse. I’ve never been exposed to such horrible service in my life. All innovations does is collect premiums and when they must pay, they come up with stories and passages from a non existent policy document. Pathetic service!!!!!!