Pathetic

On the 02/11/2018 I was involved in an accident at corner Main Rd and Payne Road in Randburg around 19:50. I called Innovation Group on the number they provided me when i joined the insurance. Please see the below text I received...

"Mr Kubeka please remember to contact Innovation Group on ********** 424 in the event of an accident as using a non approved tow-in service is not covered by your TLC policy"

I then called the number provided in the sms and was put on hold by the IVR for 4 hours without any assistance. I asked my collegue to drive down to Innovations Group since it was just 3 kilometers away from the accident scene. The guards wouldn't let them through after explaining what was happening with their telephone lines. My colleague was told to keep calling. I logged a complaint on the Innovation Group website. I then decided to arrange my own tow because it was now midnight and i was feeling unsafe, everyone involved in the accident had left including the police and the deceased.

I was towed around 01:00 which was now Saturday the following day, towed the car to my place and i paid for the tow out of my own pocket. The first thing i did when i got to my place was to call Innovation Group again. I called the same number again at 2am and was put on hold again for another hour with no luck. I have screen recordings of these calls in my possession.

Around 8am a person i know who works in the insurance industry gave me another number to call. I then called that number and was advised to call on monday (today 5 Nov) and ask for the claims department. I called around 12:45 and a gentleman took down my details and advised me that someone else in the claims department will call me back and ask me some questions. Its now 19:35 and I'm still waiting for that call.