NM
Nqobile M
1 reviews | Active since Feb 2022
05 Apr 2026, 16:52
Overcharge with no service rendered
I took out a service plan with Mfc Innovations group and canceled it within a week as I couldn't afford it. I was told on the day of getting the service that I would get 14 day free cancelation.
I canceled the policy within a week but was charged well over R9000 for that. I have been calling the group non-stop to enquire on how they could charge that much when no claim was ever made.. I haven't received any feedback on that. This has increase my initial debt with Mfc to be over by that R9000.
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Innovation Group's replyOfficial
07 Apr 2026, 07:57Dear Nqobile Mpungose
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
Innovation Group's reply07 Apr 2026, 07:57
Official
Dear Nqobile Mpungose
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best RegardsInnovation Group Customer Services Team