OUTSTANDING POLICY DOCUEMNTS

I am writing to formally lodge a complaint regarding the extended warranty and services policies I app**** for on two vehicles in August last year through Innovations Group. To date, I have not received the policy schedules for either vehicle, despite multiple attempts to follow up telephonically. Unfortunately, my calls have not resulted in any resolution, and as of today, I still do not have the required policy documentation in my possession. What is particularly concerning is the lack of follow-up from your side to confirm whether I received the policy schedules after the applications were completed. Instead, the only communication I received thereafter was a sales call attempting to sell me an additional policy referred to as Booster, which I declined. During that interaction, I clearly requested that the consultant send me the outstanding policy schedule documents before contacting me for any further business, yet this request has still not been honored. This situation is unacceptable, as I am paying for services without having the formal policy documents outlining the terms, conditions, and coverage. It also raises serious concerns about customer service and compliance. I kindly request that: The policy schedules for both vehicles be sent to me immediately, and An explanation be provided for the prolonged delay and lack of follow-up. I trust this matter will now be treated with the urgency it deserves. Should this issue remain unresolved, I will have no option but to escalate the matter further. I look forward to your prompt response