One disgusted customer

<p>I bought a second hand vehicle in 2016 december , i also took out an extended pre-owened warranty for the vehicle (motomed ) . Now on the 3 /5/2017 i tried to call the call centre to administer a claim for my propshaft which had started giving me problems . After being on hold for over 25 min i eventually came through to a consultant, who by the way was in the customer service department and not the claims department. I was happy though as i thought i was going to be assisted . To my suprise they told me i do not have a policy with them and nothing had been registered on the system. In the meantime im driving a vehicle with a damaged propshaf . I called the dealer and they assured me that they had submitted the warranty payment and that all documents were in order (they sent me proof ) .On the 8/5/2017 i tried the call centre again , after waiting for over 35 min for my call to be answered they informed me that my policy was still not showing and they cannot assist me in submitting a claim.</p> <p>This is really apauling service , firstly for not administating my policy when they were supposed to, nobody answering the calls in the claims call centre and me causing more damage tro my vehicle as i cannot claim for the faulty parts .</p> <p>I would really like some feedback as to why nothing has been done .</p>