Ombudsman Case Opened ( short term insurance)

Good day

Please note that I am sick an tired of this company and it terrible service. On the 21/22 August I spoke to your customer service agent Masego Ramokgadi regarding my previous problem , which I had been advised that the claim would not be paid due to the account being on hold as they did not want me to make a cash deposit but wait for a week for the debit order to go through , I did advise her that I was not suppose to be driving the car and the mac wants it out if he has to wait a week.So I picked the car up as you'll did not want to do the claim for the steering component when I reached home the cv broke due to driving the car (resulting damage) which I had explained clearly on the ph to her. The next day I called in road side assistance and had the car towed back to the mac as I had received a call from her telling me to take the car back. Now the initial claim was paid out to the mac. On Monday 28.08.17 the mac put in a claim for the CV which had broken from driving the car home from the mac because of you'll ,which has now been rejected.This claim was put through on Monday when I called in on the 30.08.17 I was told there was no claim filed (lies) so the mac called in today 31.08.17 to be told after an hour that the claim is being rejected. so I called in today at 11.30am trying to get hold of Masego which only at 12.45 I spoke to a lady named Thandazo which says the claim is rejected as on the policy it states that if simultaneous claims are made only one pay out will be done. My problem is that there was nothing wrong with my CV this is resulting damage to the car because of you'll and this part was never claimed for with the steering issue so why is this now my problem when Innovation Group is the cause for the resulting damage??? Please note that a case has been opened with the Ombudsman short term insurance and they will be investigating further. Your customer service is pathetic and I cannot under how your company functions ...I have explained this issue to about 10 people and I would like to speak to one person that will be able to assist.

Regards Nadine