JT
Jared T

1 reviews | Active since Dec 2024

23 Jan 2025, 19:01

**** of a company

I really tried with Innovation Group, I have 3 policies with them but I cancelled 2 as my insurance already provides those services. They sent me the cancellation form for 1 of them and just a confirmation email for the other, but I have requested the confirmation form for other for around a month now as my bank requires it, but all I get is just an email saying they confirmed it via email, and no matter how many times I have said, I need the cancellation form they just inform me that they did confirm it via email.

The level of service is terrible and honestly this company needs to be put under investigation cause it sounds more like a **** than anything else. I will also be inform WeBuyCars about the terrible service that this company provides in hopes they use another company instead. I am also going to cancel all my policies with this horrible company.

I still havent received my form to this day, now I am just being ignored now.

0
Replies (1)
Innovation Group
Innovation Group's reply24 Jan 2025, 09:17
Official
Dear  Jared 

 We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. 

Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team