Not worth it

I have had the maintenance plan for 2 years exactly.The Rmi dealer sent thru a claim for a thermostat on my mercedes.The claim got rejected because the dealer did not get authorization before doing the repairs.He sent all the documents and proof for the repairs.The repairs had to be done immediately because the car was stuck on the road and i had my wife sick wife that i had to pick up from the hospital. I also sat in the dealers office while he tried to contact the claims department.After about 3 attempts no one answered so we decided to go ahead with the repairs because of the emergency. To date i have not received an official rejection letter from Innovation Group to say the claim has been rejected.I only realized after i phoned the office and spoke to the customer service.