TM
Teboho M
1 reviews | Active since Feb 2018
05 Mar 2025, 18:58
Not trust worthy
I am disappointed I called on 03/03/2025 Monday to inquiries about getting a battery for my car I was told to go to car tyger wheel to replace it on 05/03/2025 when I get there I was told I am not covered for battery , when I renew my policy I was told it just an extension which I believe all is the same which is not I am very disappointed.I had to pay R1900 which was not planned knowing I have insurance in place which is useless to me and no truth as well.
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Innovation Group's replyOfficial
06 Mar 2025, 07:59Dear Teboho Mosia,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply06 Mar 2025, 07:59
Official
Dear Teboho Mosia,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team