KK
Kyle K
1 reviews | Active since Apr 2017
16 Apr 2025, 16:31
Not to be Trusted
This company really can't be trusted. They will do anything to ensure they reject claims. I honestly think their plan is to frustrate you till the point where you just leave the claim. I would strongly advise against anyone taking a warranty or service plan out with them.
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Innovation Group's replyOfficial
17 Apr 2025, 08:00Dear Kyle Kunneke,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply17 Apr 2025, 08:00
Official
Dear Kyle Kunneke,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team