Not paying according to the benefits. And promising to pay R2500 from the benefits and ended up not paying.

People be careful of innovation group. On or about the 14 /06/2024 I claimed for my BMW 320i msport for repairs. They refuse to pay according to the benefits. They told me that it is in my documents and I should have called and asked if I don't understand. What was the reason for me to call if I understood. instead of paying out R85000 they only approve R56000. I kept asking why was I not made aware they also kept saying I should have asked.

Since they refused to pay out the amount. I called in and told them that I will have to remove my car from the repairs. I have to pay strip and Quote. I asked how does it work and told me that they can only assist with R2500 from my policy and I have to pay the difference. I was charged R6540 for strip and Quote. Then I was told that they can only pay R2500. When called to let them know that it's okay I will accept that R2500 from the policy and will pay the difference of R4040 for the strip and Quote. To my surprise when I called I was told that I won't be paid the R2500 I will have to pay the full amount, they said I won't receive the R2500 anymore. I complain about it and I was told someone will contact me and no one did till to date. I even sent an email and there was no response Then they deducted R6540 from the R56000-00to pay for the strip and Quote. They only approved R49460-00. And they canceled my policy and said I can't claim from it anymore because I over claimed. Be careful out there you drive your car thinking that the warranty will cover for your repairs and you will be shocked.