Not Happy - Not so Innovation

We bought 2 Ford Rangers 4x4's from BB Ford Menlyn in 2016. We insisted on a comprehensive service and maintenance plan and were provided with the relevant quotes, which we accepted as part of the purchase price. We were informed that the service and maintenance plans would cover all expenses associated with the scheduled maintenance of the vehicles. This would include inter alia, oil changes, filter changes, brakes, brake disks, brake fluids etc. The reasoning behind the plans was to ensure that all costs associated with the maintenance and services are covered. I took my vehicle for its 60 000km service and was informed by the service consultant of BB Ford Menlyn that my maintenance plan will not cover the front brake disks. According to the Innovation Group it is only covered every 30 000 km and was I never made aware of this "exception". I have no control over what quality brakes are fitted in my vehicle and can therefore not guarantee the lifespan or kilometer rating on the brakes they install. I have other vehicles with service and maintenance plans and have I never had any issues with any replacement parts, whether service or maintenance or the kilometer reading. I would accept that if new brakes was fitted on 40 000km and by 50 000km I wanted to claim new brakes it could be attributed to excessive braking but to limit me on every 30 000km on a heavy 4x4 vehicle is ridiculous. This is beside the fact that I was not informed when I took out the cover that there would be limitations. When the sales consultant said full service and maintenance cover for 5 years or 120 000km you expect full cover. If there are any exclusions the customer should be informed about it beforehand and not afterwards! I was also informed that they will only be skimming the disks and not replace them as many other plans replace worn disks. This I believe will compromise the safety of my vehicle. Not happy at all. Just another proof that our money is good enough to be taken!!