NOT CUSTOMER CENTRIC AT ALL

Good day

Kindly assist as I have not been dealt with fairly and feel offended by no response as it has been over a week now.

The insurer and insurer ombudsman did not respond.

Regards

From: Maharaj, Nibesh Sent: Tuesday, 21 May 2019 08:42 To: ********** Cc: Maharaj, Theola Subject: MFC Universal Warranty Complaint

Good day Ombudsman

I trust you are well ,

The below query refers to the disgusting service of not treating a customer's fairly from INNOVATION GROUP.

I bought my car at a vw dealership Hatfield braamfontein, 102 000 kms and was offered a plan at 120200kms as per attachment.

I recently started having some issues with the changing of gears and requested this to be checked, the vw office submitted for an authorisation . Innovation declined my claim without inspection as per their reserved right on page 13 line 2.

I have asked them numerous time for someone senior to call me and had no joy.

I had to repair my vehicle and have all receipt's total cost Est R7500.00 all I asked was for innovation to pay their side and I would of paid the difference.(they failed to meet me halfway) I feel my car labour for checking if this would be covered costs R5085.00 how can I pay R5085.00 labour with no repairs done, what if I ,my wife and three year old had a breakdown close to dangerous townships going home would they have paid then for more damages.

I feel so cheated and treated unfair as they willing to cancel my policy with a smile , but look at attachments and see the service they provide or policy they selling .

I would like to be reimbursed the labour funds back which came to 4545.00.

Please ombudsman look into this.

Regards

Nibesh ********** 925 Theola ********** 924

From: Maharaj, Theola ********** Sent: Thursday, 25 April 2019 15:49 To: Maharaj, Nibesh Subject: FW: MFC Universal Warranty Confirmation Document

FYI

From: ********** ********** Sent: Saturday, 23 June 2018 10:09 To: Maharaj, Theola ********** Subject: MFC Universal Warranty Confirmation Document

This message originated outside Anglo American

________________________________________ Please find attached your MFC Universal Warranty Plan Confirmation Document Please note that the attached document is in PDF format that requires Adobe Acrobat Reader for viewing. The viewer is available for download at http://www.adobe.com/downloads