Not Adhering To Their Own Policy

Hi

I have taken out warranty when purchasing my vehicle. This is my first claim I require them to sort out, but after numerous phone calls, nobody can assist me. Claim was denied stating the part if not covered yet in their policy it states all internal lubricate engine parts. The item I am claiming for is an internal lubricated moving part of the engine. If this is the type of service they claim to give I would highly not recommend going with them.

I have 5 months left on my 2 year policy and for my first claim to be rejected like this is absolutely atrocious. Like I said numerous calls, being transferred from one operator to the other and then after 3rd person can't assist they just disconnect the call.