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Ronwyn L

1 reviews | Active since Apr 2018

18 Apr 2018, 11:51

Not a very pleased new client

My very first encounter with Innovation and I am not impressed. I've sent 3 emails already and Nobody has the decency to even acknowledge receipt of my mail. Will definitely NOT recommend them to anybody. Instead....I'll be warning people off them!!!

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Replies (2)
Innovation Group
Innovation Group's reply19 Apr 2018, 09:44
Official

Hi Ronwyn

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,

Complaints Team

Innovation Group
Innovation Group's reply20 Apr 2018, 10:16
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards