Nonsense Tyre and Rim cover

1. When I claimed I was told my policy is on an inactive status and that I should wait for about 2 hours until finance allocates funds to my policy. After 2 hours I called back to do a follow-up and was told allocation takes between 2 and 4 hours. This was a huge delay and inconvenience on my part. Funds were subsequently allocated way past the 4 hours.

2. I logged a claim on 4 May 2026 (14h00 because I was waiting for finance to allocate funds so the status would change to Active), while waiting at the tyre centre. I had to call for follow-ups. I was then told at around 16h00 that they will send an assessor (after waiting for around 3hrs at the tyre centre- having taken an hour from work). I was told that once the assessor is done it will be quick, and that I can even send someone on my behalf.

3. The assessor came this morning (6 May 2026, 09h30) and I went to meet him myself because I was told it will be quick. However, the assessor now tells me I need to go back to work and that I will get a call with feedback regarding my claim. He is estimating that he will send them a report at around 14h30/15h00 because he has other stops (assessments). This may mean I may be called late today (not sure whether tyre centre will be open or not or tomorrow)

- This is not treated as an emergency, I’m using a sparewheel. What will happen if I get a puncture between now and the time they decide to get back to me? - What about the time and fuel I’m burning with these ups and downs?

Innovation Group - Tyre and Rim is nonsense!