Nonsense, Poor unprofessional service

log a claim on my extended motor warranty that I took up with budget, I was that the model of the my is incorrect and they requested for my Natis which I provided and then I received an email from Nicholas Masongo stating that he was advise by some from Kia that my is different model that what`s on Natis and what I provided when I took up the policy I then called Kia North cliff and I was advised they don`t have any one by name of precious as per Nichola`s email and they proceed to send me proof that my Is a 2016 model not 2015 as Nicholas has stated, I then email that to him and he called me to tell me that they are rejecting my claim, when I asked for the reason he the laughed and told me that his joking. The claim was logged on the 24th of September 2021 and only to resolved and approved on the on the 5th of November 2021 meaning that I have been without a car 12 days.