Non-sense of urgency from Innovation Group on client claims

Since the 24th of June 2017, my car has been with Audi East London up until now. It went in because of a cam-belt failure. It took Innovation Group a month plus I had to write a review to they're underwriter Budget Insurance to get an authorization to have the car repaired. After the cam belt was changed the car was tested to find out it doesn't start, the valves have bent. They have received all the documents they needed. To receive an email from them yesterday saying they need a picture of a renewed license disc. My license disc will only expire on the 30th of October 2017. They is no need for me to renew my disc for you process my claim and give authorization to Audi. My car is still road worthy by law. Audi Service Adviser Sabelo Mfaniso has been on the phone with Innovation Groups' claims department for the past two days. Every time he calls his put on hold for hours on end. It's the second day today. I am sick and tired of this company, having to fight to receive what is legally rightful to me.