NON-Refund on a prepaid maintenance cover

I took up an extended maintenance plan with innovation when I purchased my vehicle in December 2011 and had paid all the cover money in full. Unfortunately, in November 2015 the vehicle was written off and subsequently all the parties that needed settling were settled by my insurance company. In January 2016, I then requested a refund of the remaining cover for my vehicle. I had chats with Nomzi Sibanyoni, Roshael, Mpho and Lebogang Ntwagae (who was introduced to me as a senior in the team) regarding my refund to no avail. It was alleged money was refunded (paid back to me),however after requesting proof of payment no such has been furbished. I have had enough of contacting an institution that does not respect its customers and that has a bad service.<br> <br> All I want is my money back.