NON-AGREED CLAIM SETTLEMENT - PATHETIC SERVICE

I have logged a claim for a starter motor. The starter motor costs R15 000 from Hyundai, excluding labor cost.

However innovation group supervisor, Sello, said on my recorded line that "I am not going to pay that amount for the repair of your car". As if he is paying for the repair from his own pocket. Furthermore he mentioned that "the company is looking to save money, so they will put a generic part in the car to save money".

So they want to put a generic part in my car to use, just to save them money.

Very pathetic service received.

I've spokem to Hangwani from Claims Department, whom wasn't of any help to me. I've also spoken to Sello, the Supervisor from the claims department.

According to the supervisor and claims consultants, there are no managers to speak to me the whole day.

I am with Innovation Group for almost 4 years. Honestly this service is bad.

THIS COMPANY TAKES YOUR MONEY VIA DEBIT ORDERS, BUT WHEN IT COMES TO SETTLING A CLAIM, THEY WANT TO SAVE.