JN
Jacques N
1 reviews | Active since Aug 2021
10 Feb 2022, 09:09
No words
Here we go again, I submitted a claim the 4th of February 2022 it is now the 10th and nothing. Not even a call, Nothing.. Innovation is the worst company to deal with, even Thato that gave me a solution the last time after my complaint is dead… What happened to our service in this country… easy to take my money to create jobs but no service, what is happening?
????????
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Replies (2)
Innovation Group's replyOfficial
10 Feb 2022, 09:36Hi Jacques, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply10 Feb 2022, 09:36
Official
Hi Jacques, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
JN
Jacques N's updateReviewer Update
10 Feb 2022, 10:15See the arrogant response: " Firstly everytime there is an incident you have to call in and report the incident with your insurer and you have not called in to report the incident that happened on the 04/02/2022. Please advise where the pictures and quote were sent to because the correct email address is ***p and the turn around time if the documents are sent is 2 hours provided that you called to report the incident" .
My response to Innovation: " First of all I do not appreciate your arrogance, and secondly I do not want to talk to a arrogant administrator but a Manager. Explain to me what is the difference between an call and a email request when submitting a claim, the communication was stipulated as per attachment. And previously I did call and send an email and still had the same service result so explain to me that… if you are so strict on calls. In the same sentence the admin staff just say that the email is delayed, there is no solution. Only after a fight Thuso gave me his personal mail, that is why I am CC him. As a new client how should I know that all you accept is phone calls as claim submission, and then the company is a bit behind. Refer to the attached that documentation that was send and you will notice the email address as well. And as I stipulated if you call or mail depended on your liking or process I would like to speak to a manager.
Unbelievable.......
My response to Innovation: " First of all I do not appreciate your arrogance, and secondly I do not want to talk to a arrogant administrator but a Manager. Explain to me what is the difference between an call and a email request when submitting a claim, the communication was stipulated as per attachment. And previously I did call and send an email and still had the same service result so explain to me that… if you are so strict on calls. In the same sentence the admin staff just say that the email is delayed, there is no solution. Only after a fight Thuso gave me his personal mail, that is why I am CC him. As a new client how should I know that all you accept is phone calls as claim submission, and then the company is a bit behind. Refer to the attached that documentation that was send and you will notice the email address as well. And as I stipulated if you call or mail depended on your liking or process I would like to speak to a manager.
Unbelievable.......
JN
Jacques N's update10 Feb 2022, 10:15
Reviewer Update
See the arrogant response: " Firstly everytime there is an incident you have to call in and report the incident with your insurer and you have not called in to report the incident that happened on the 04/02/2022. Please advise where the pictures and quote were sent to because the correct email address is ***p and the turn around time if the documents are sent is 2 hours provided that you called to report the incident" .
My response to Innovation: " First of all I do not appreciate your arrogance, and secondly I do not want to talk to a arrogant administrator but a Manager. Explain to me what is the difference between an call and a email request when submitting a claim, the communication was stipulated as per attachment. And previously I did call and send an email and still had the same service result so explain to me that… if you are so strict on calls. In the same sentence the admin staff just say that the email is delayed, there is no solution. Only after a fight Thuso gave me his personal mail, that is why I am CC him. As a new client how should I know that all you accept is phone calls as claim submission, and then the company is a bit behind. Refer to the attached that documentation that was send and you will notice the email address as well. And as I stipulated if you call or mail depended on your liking or process I would like to speak to a manager.
Unbelievable.......
My response to Innovation: " First of all I do not appreciate your arrogance, and secondly I do not want to talk to a arrogant administrator but a Manager. Explain to me what is the difference between an call and a email request when submitting a claim, the communication was stipulated as per attachment. And previously I did call and send an email and still had the same service result so explain to me that… if you are so strict on calls. In the same sentence the admin staff just say that the email is delayed, there is no solution. Only after a fight Thuso gave me his personal mail, that is why I am CC him. As a new client how should I know that all you accept is phone calls as claim submission, and then the company is a bit behind. Refer to the attached that documentation that was send and you will notice the email address as well. And as I stipulated if you call or mail depended on your liking or process I would like to speak to a manager.
Unbelievable.......