no update received

my car has been giving me problems, and i took it to the dealership and they determined that the issue Is with the alternator( if am not mistaken) this was on the 4th of this month Feb, however I was informed that an assessor would be commissioned...which I understood as I have made some claims in the past due to the problems I have been having with the car. Subsequent to that I was not updated on whether the assessor come or not the following day, I had to call and I was advised he did come and had done his assessment. This morning again I called the: *** number and spoke to a guy who told me that the assessor had not handed in the findings, I asked about the TAT for the finds to be handed in and the guy simply told me he did not know.<br> Can anyone help in this regards as am getting frustrated and ostensibly nobody has the civility to keep me in the loop.<br>