NO TELEPHONE ETIQUETTE , NO ANSWER, NO STRUCTURE!!!! STAY AWAY!!!

TRYING TO MAKE A 3rd PARTY CLAIM. Guard risk and Innovation Group. Pathetic , numerous calls to the claims department. Used 134 Minutes on my phone and still no successful contact to the claims department. I keep getting transferred to the commercial claims department who tells me I need to go through to the personal claims department. Who never answer and get put down. When they put me through to Innovations group , I get sent to towing department. Then through to another department, I have been holding for 24 minutes no answer!!!! I cannot believe the poor people of South Africa are subjected to such **** service. All of the Hello Peter complaints hold true!!!