No service towards clients.

Well... Where to start. I purchased a vehicle with a mechanical warrenty and a service plan. All went well until I renewed the individual policies with innovation group. First two months (June and July 2023) debit orders went off my account. Third month declined but went through later the day and showing on my bank statements. Until now all other payment went off my account they can trace it but the third for August just magically disappeared. I received confirmation from my bank stating the payment actually went off my account twice in August. I passed the information as well as my bank statement multiple times to different so called "customer service agents" which keep you on a line for 30 mins at a time and just don't get back to you. Currently my car is standing at a dealership striped (going on day three already) and waiting on feedback from innovation. Should I skip or delay a service this will also affect my maintenance warranty in the future. On that note they still had the audacity to tell the dealership "my account is on hold as I did not pay for the month of August". For one it's got nothing to do with the third party. And for two they made me out as the person that did not pay, meanwhile I can prove it was paid and their debtors department can't find a payment. Strange enough before I decided to send my review I happened to see two of the similar cases. Was this actually sorted since 2021. In my opinion it does not looked like the service level or quality towards clients have changed.

Long and short.... I WOULD NOT RECOMMEND THEIR SERVICE TO ANYONE IF THIS IS WHAT YOU GET FOR PAYING TOWARDS PLAN. (I CAN'T MENTION TO A SERVICE AS THERE IS NON AT ALL)