NO SERVICE, NOT CALLING ME BACK, BROKEN PROMISES

My email to Maxicare: Good day, I was given your email address by the call centre, and I am frustrated because the jobs are not being attended to fast enough. I understand you appoint the jobs to contractors, however I have to phone and chase them myself. <br> As the Insurer it is your responsibility to follow and find out why they are not attending to the jobs, so I am doing your work for you and this wastes my time. Your contractors make promises to be there at a time and date and break those promises over and over. Then Maxicare blames the contractor and the contractor blames Maxicare. <br> My stove to be replaced and this claim has also been going on for more than a month, I was told by Wilfred that Mildred would call me, instead I had to call her and she was rude, arrogant and not even apologetic!! She also promised to call me back which she still has not called back!<br> The claim to fix my freezer still wasnt working properly. So Maxicare to change to a different contractor General Appliances - Gerry who claims that he could not reach me as the call centre had given him the incorrect cell number for me, now that is annoying for me already. They have since fixed the freez