NO SERVICE: INNOVATION GROUP SOUTH AFRICA: STAY AWAY.

We purchased an innovation Group Mechanical warranty and service plan through BMW. The car has a mechanical problem (covered by innovation) but we cannot get ANY SERVICE OUT OF innovation. The car is standing at BMW for over a week and innovation is not giving authorization to fix the problem. Then they want this, then they want that, then this is incorrect, then that is incorrect! NO-ONE CAN HELP. THEY ARE CLUELESS. I also blame BMW because how can they sell a policy to ANYONE from a company that has nearly 2000 complaints on Hellopeter.com against them . STAY AWAY FROM THE INNOVATION GROUP OF SOUTH AFRICA - YOU WILL NOT GET ANY SERVICE, YOU WILL NOT GET YOUR CAR FIXED, YOU WILL BE WITHOUT YOUR CAR FOR WEEKS OR MONTHS, (I SEE ONE PERSON WAITED 8 MONTHS FOR SERVICE). I AM NOW TAKING THE CEO OF THE INNOVATION GROUP TO THE SMALL CLAIMS COURT. THEIR SERVICE IS ABSOLUTELY THE WORST EVER.