LB
Liezel B
1 reviews | Active since Dec 2023
13 Dec 2023, 09:20
No service
Have been the worst experience of my life! Have been trying to get a quotation for a service plan for my vehicle. Its been a month (30 days) since I contacted them for a quotation. Got quite a few telephonic quotations (been phoning twice a week). BUT to get a quotation in writing....Not happening! Even tried contacting them via email & their website's contact centre. Worst services ever!
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Innovation Group's replyOfficial
14 Dec 2023, 11:36Dear Liezel Bezuidenhout, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply14 Dec 2023, 11:36
Official
Dear Liezel Bezuidenhout, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team