CM
Christel M
1 reviews | Active since Apr 2019
29 Apr 2019, 13:43
No service delivery - almost 2 months down the line.
I have an appliance service policy with this group. I reported a problem on 11 March with my fridge. I requested feedback again on 11 April and once again today sent an email requesting that the problem be checked out. My debit orders are deducted religiously - unfortunately the support section is not nearly as efficient as their accounts department. Really tired of waiting.
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Replies (2)
Innovation Group's replyOfficial
29 Apr 2019, 14:03Dear Client, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply29 Apr 2019, 14:03
Official
Dear Client, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
03 May 2019, 09:59Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team
Innovation Group's reply03 May 2019, 09:59
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards,Complaints Team