MH
Melissa H
1 reviews | Active since Feb 2016
02 Mar 2016, 13:39
no service - aweful
I have received NO SERVICE regarding my claim. I purchased 6 Sunbeam ceiling fans in DECEMBER 2015 of which 2 were out of box failures. I went and exchanged the stock at Game, Cresta and the second stock was ALSO FAULTY. I will not pay an electrician a 3rd time to remove and reinstall the fans ans SUNBEAM advised that MAXICARE are the insurance company who are responsible for these types of queries. Well... I've had to contact the service provider, named Neels, 4 times after he continuously sets dates to install the new fans but then does NOT show up. Now he blames MaxiCare for not getting the new fans. It's been 2 months and still no solution!!!
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
03 Mar 2016, 11:40Hello Melissavw,
Dear Client
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Innovation Group's reply03 Mar 2016, 11:40
Official
Hello Melissavw,
Dear Client
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela
Dear Client
Thank you for taking the time to contact Innovation Group and for notifying us of your complaint.
Please be assured that your complaint will be forwarded to the relevant department for investigation, action and feedback.
We would like to assure you of our commitment to have your complaint resolved as soon as possible.
Best Regards.
Tumi Bacela