NO SERVICE AT ALL!!!

I have received NO SERVICE regarding my claim. I purchased 6 Sunbeam ceiling fans in DECEMBER 2015 of which 2 were out of box failures. I went and exchanged the stock at Game, Cresta and the second stock was ALSO FAULTY. I will not pay an electrician a 3rd time to remove and reinstall the fans ans SUNBEAM advised that MAXICARE are the insurance company who are responsible for these types of queries. Well... I've had to contact the service provider, named Neels, 4 times after he continuously sets dates to install the new fans but then does NOT show up. Now he blames MaxiCare for not getting the new fans. It's been 2 months and still no solution!!!