MDPM
Morne Du Preez MW
1 reviews | Active since Apr 2018
25 May 2021, 15:42
NO SERVICE
I tried phoning this company, one number does not exist, the other number is a ABSA client service department. The ABSA number goes through a series of voice notes, but that is where it stops. After making numerous calls, holding on for 3to 4 minutes at a time, nobody responds, I wasted my airtime. I tried emailing from the website, a nice and fast respond to let me know that I will be contacted shortly, guess what, that did not happen. This is not the first time that this happens. My advice to anybody that wants to deal with this company, is to run the opposite direction.
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Replies (3)0
Replies (3)
Innovation Group's replyOfficial
26 May 2021, 08:10Hi Morne,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply26 May 2021, 08:10
Official
Hi Morne,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's replyOfficial
26 May 2021, 14:00 Hi Morne, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards, Complaints Team
Innovation Group's reply26 May 2021, 14:00
Official
Hi Morne, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind regards, Complaints Team
MDPM
Morne Du Preez MW's updateReviewer Update
05 Jun 2021, 11:33Thank you Innovation Group for getting back to me. It turned out that Innovation group is no longer involved with the "Maxicare". The old Maxicare is now handled by Absa Teljoy.
MDPM
Morne Du Preez MW's update05 Jun 2021, 11:33
Reviewer Update
Thank you Innovation Group for getting back to me. It turned out that Innovation group is no longer involved with the "Maxicare". The old Maxicare is now handled by Absa Teljoy.