No Response/Acknowledgement of Cancellation Request.

We were forced to take up the Warranties through the Innovation Group, as we were told that the bank requires it. We advised the dealer that we do not wish to take out the warranties, but were forced to do so.

After I contacted the bank, to confirm if they indeed needed this warranties, they advised that its the sole discretion of the client to take out the warranty, or not. I contacted the Innovation Group, via email, on numerous occasions, advising of cancellation and requesting a refund, but to date hereof, I have not had the courtesy of a reply. This is the worst customer service ever.