MB
Marlyn B
1 reviews | Active since Aug 2012
11 Mar 2015, 06:12
NO RESPONSE TO POCKETING R413 MONTHLY *******LY
I emailed on the 5/03/2015 to report that I have been having deductions of R 413 monthly taken from my account for a vehicle that should never have had a Traficc service plan taken out on it - Innovation group knows my car comes with its own motor plan which I didn't realize.<br> Despite 2 calls to the company and 2 reassurances that the matter is being investigated, here I am 6 months later with thousands of rands gone from my account and no end in sight.<br> Despite assurances that the matter will be investigated 6 days ago I have heard nothing from them
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Innovation Group's replyOfficial
24 Mar 2015, 10:04Hello marilynbassin,
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused and for the bad service received when dealing with Innovation Group. Please be assured that this matter has been addressed with the relevant department. Kindly be advised that your policy has been cancelled and the debit order for the month of March has been recalled and the debits have been stopped. We further confirm that the refund to the amount of R2 479.80 has been authorised and will be processed to your account accordingly.
We trust that the above me meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused and for the bad service received when dealing with Innovation Group. Please be assured that this matter has been addressed with the relevant department. Kindly be advised that your policy has been cancelled and the debit order for the month of March has been recalled and the debits have been stopped. We further confirm that the refund to the amount of R2 479.80 has been authorised and will be processed to your account accordingly.
We trust that the above me meets with your satisfaction.
Kind regards,
Tumi Bacela
Innovation Group's reply24 Mar 2015, 10:04
Official
Hello marilynbassin,
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused and for the bad service received when dealing with Innovation Group. Please be assured that this matter has been addressed with the relevant department. Kindly be advised that your policy has been cancelled and the debit order for the month of March has been recalled and the debits have been stopped. We further confirm that the refund to the amount of R2 479.80 has been authorised and will be processed to your account accordingly.
We trust that the above me meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused and for the bad service received when dealing with Innovation Group. Please be assured that this matter has been addressed with the relevant department. Kindly be advised that your policy has been cancelled and the debit order for the month of March has been recalled and the debits have been stopped. We further confirm that the refund to the amount of R2 479.80 has been authorised and will be processed to your account accordingly.
We trust that the above me meets with your satisfaction.
Kind regards,
Tumi Bacela