No response on my claim while I'm paying every month

Item: Innovation Group
Rating: 1
Author: Phindile M

Innovation has not responded to Audi on a claim they sent 6 days ago. Audi is still waiting for Innovation to approve the claim and they have not bothered to respond. I also can't even get a courtesy car because there is no claim number because they have failed to process the claim in 6 days. Please process the claim and pay so that I can cancel my insurance with you as soon as my car is fixed. Innovation Group customer service is terrible.

Helpful (0)

Replies (3)

Innovation Group's replyOfficial

30 Sept 2019, 08:55

Hi Phindile,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply30 Sept 2019, 08:55

Official

Phindile M's updateReviewer Update

30 Sept 2019, 10:19

Innovation was very helpful in assisting on the matter. I would definitely recommend them to anyone who needs a warranty for mechanical insurance.

Phindile M's update30 Sept 2019, 10:19

Reviewer Update

Innovation was very helpful in assisting on the matter. I would definitely recommend them to anyone who needs a warranty for mechanical insurance.

Innovation Group's replyOfficial

30 Sept 2019, 10:21

Hi Phindile,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply30 Sept 2019, 10:21

Official