cK
christiaan K
1 reviews | Active since Aug 2024
14 Aug 2024, 16:43
NO INTENTION OR INTEREST IN CUSTOMER SERVICE....
Absolute disgrace. had a service plan for more than a year, and only with a Major service to be done now are we told that the plan have expired and we are not covered. No communication or warning to renew from innovation. the only suggestion they have is to take out a new policy and wait 3 months to have the vehicle serviced. No accountability for the clear oversight and complete lack of communication, no customer service and no intention to try and assist. I would not recommend this company to anyone. My wife's car is covered by Motorite, and that is where i will be taking my business now!!!
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Replies (2)
Innovation Group's replyOfficial
15 Aug 2024, 08:01Dear christiaan kroezen We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply15 Aug 2024, 08:01
Official
Dear christiaan kroezen We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
cK
christiaan K's updateReviewer Update
15 Aug 2024, 08:16I'm not really interested in an automated reply. Spent almost on hour on the phone with your customer service department. even though they acknowledge the negligence from Innovation's side in not communicating the expiring of our service contract, they are not interested in assisting me in any way shape or form. i must bear the financial brunt for my service that is due now even though i have renewed the service contract and been with Innovation for a year and a half.
No more to say..
No more to say..
cK
christiaan K's update15 Aug 2024, 08:16
Reviewer Update
I'm not really interested in an automated reply. Spent almost on hour on the phone with your customer service department. even though they acknowledge the negligence from Innovation's side in not communicating the expiring of our service contract, they are not interested in assisting me in any way shape or form. i must bear the financial brunt for my service that is due now even though i have renewed the service contract and been with Innovation for a year and a half.
No more to say..
No more to say..