AG
Adriaan G
1 reviews | Active since Jul 2020
16 Jul 2020, 07:24
NO HELP, NO REPLY, NO CUSTOMER SERVICE
Very displeased.
I have been waiting for over a month to get help. I tried to submit a claim every way possible. Called them a dosen times every week. Picked up 20% of the time.
Every time they instruct me to send info via email. I did that every week for 4 weeks now. NO REPLY. Nothing
I were very quick to pay my warranty and now they don't care about the customer. I had to pay for a new cooling system out of my pocket, because I work with my car every day and I got no help from them. I big knock this time with cut salaries etc.
I live in a rural area a long drive from the nearest city. They make it impossible to help me.
I am very disgusted. I feel like they took my money and disappeared.
Helpful (0)
Replies (2)0
Replies (2)Innovation Group's replyOfficial
16 Jul 2020, 08:24Hi Adriaan, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply16 Jul 2020, 08:24
Official
Hi Adriaan, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
20 Jul 2020, 10:32Hi Adriaan,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply20 Jul 2020, 10:32
Official
Hi Adriaan,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
