AG
Adriaan G

1 reviews | Active since Jul 2020

16 Jul 2020, 07:24

NO HELP, NO REPLY, NO CUSTOMER SERVICE

Very displeased.

I have been waiting for over a month to get help. I tried to submit a claim every way possible. Called them a dosen times every week. Picked up 20% of the time.

Every time they instruct me to send info via email. I did that every week for 4 weeks now. NO REPLY. Nothing

I were very quick to pay my warranty and now they don't care about the customer. I had to pay for a new cooling system out of my pocket, because I work with my car every day and I got no help from them. I big knock this time with cut salaries etc.

I live in a rural area a long drive from the nearest city. They make it impossible to help me.

I am very disgusted. I feel like they took my money and disappeared.

0
Replies (2)
Innovation Group
Innovation Group's reply16 Jul 2020, 08:24
Official
Hi Adriaan, Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group
Innovation Group's reply20 Jul 2020, 10:32
Official
Hi Adriaan,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologize for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team