MM
Miranda M
1 reviews | Active since Jul 2012
19 Jul 2019, 12:58
NO FEEDBACK/REFUND
Still waiting for response/refund from Innovation Group as per complaint lodged on the 17th July Complaints Ref:CP-7-2***0 Does it mean that they respond on Hello peter website pretending that they will attend to the query, and just keep quite?
Helpful (0)
Replies (3)0
Replies (3)
Innovation Group's replyOfficial
19 Jul 2019, 13:11Hi Miranda ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Best regards,
Innovation Group's reply19 Jul 2019, 13:11
Official
Hi Miranda ,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Best regards,
MM
Miranda M's updateReviewer Update
19 Jul 2019, 13:13You said the same thing on the 17th,but no one respond or get in touch, i am not convinced by automatic reply
MM
Miranda M's update19 Jul 2019, 13:13
Reviewer Update
You said the same thing on the 17th,but no one respond or get in touch, i am not convinced by automatic reply
Innovation Group's replyOfficial
05 Aug 2019, 17:04Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,
Innovation Group's reply05 Aug 2019, 17:04
Official
Dear Client,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologise for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Best regards,