BH
Benny H
1 reviews | Active since Mar 2009
13 Nov 2015, 19:26
No feedback whatsover
Hi, I'm getting no response whatsoever from numerous calls, emails and twice on Hellopeter. I have sent an email to Nozuko to have my policy cancelled with immediate effect or a month's notice 16 days ago and I have heard NOTHING. Do I need to get my lawyers to do the cancellation for me. This company is pathetic and that is why I'm cancelling my contract.
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Replies (1)
Innovation Group's replyOfficial
02 Dec 2015, 12:26Hello benjamin,
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused when dealing with Innovation Group. We hereby confirm that our claims representative has been in contact with you and the refund will be authorised and processed accordingly kindly allow 7 to 14 working days for payment to reflect in your account. We further confirm that your policy has been cancelled as per your request.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused when dealing with Innovation Group. We hereby confirm that our claims representative has been in contact with you and the refund will be authorised and processed accordingly kindly allow 7 to 14 working days for payment to reflect in your account. We further confirm that your policy has been cancelled as per your request.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Innovation Group's reply02 Dec 2015, 12:26
Official
Hello benjamin,
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused when dealing with Innovation Group. We hereby confirm that our claims representative has been in contact with you and the refund will be authorised and processed accordingly kindly allow 7 to 14 working days for payment to reflect in your account. We further confirm that your policy has been cancelled as per your request.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We would like to offer our sincere apologies for the inconvenience caused when dealing with Innovation Group. We hereby confirm that our claims representative has been in contact with you and the refund will be authorised and processed accordingly kindly allow 7 to 14 working days for payment to reflect in your account. We further confirm that your policy has been cancelled as per your request.
We trust that the above meets with your satisfaction.
Kind regards,
Tumi Bacela