No Feedback on my refund

Hi All,<br> <br> So i would like to say i have been a loyal client for many years. <br> The issue that i have now.<br> <br> I purchased a vehicle and added your warranty. I only had the car for 3 weeks and i traded it in for another. <br> I called in and asked for it to be cancelled. <br> <br> The process went very well. I got a call back from DE-VONNE CHERLAINE LOUW who explained the process to get the refund.<br> <br> I sent an email with my bank details and the settlement letter from the dealer showing the car has been paid off on the 24th of February. Since then i have had no feedback. <br> <br> I was told to reply to all with people namely DE-VONNE CHERLAINE LOUW, Shylet Mhizha, Aretha Sono and Mpho Zimu. <br> <br> I have been requesting updates. I get the read reciept showing it has been read but i never get a reply. I just want to know when my refund will be processed. <br> <br> Can someone please let me know via an email or a call when this will be done.<br> <br> Thanks