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Policy 50800 - a call was logged to repair my dishwasher. The dishwasher was collected more or less the 2nd week of December. On the 10th of January I started enquiring about the repair of the dishwasher! After being send from Maxicare to the Contractor and back to Maxicare , I was informed that my machine is not economically repairable and that an amount of R850 will be paid out to myself, I disputed that amount because according to me I had the replacement option on my policy . The matter was revered to Wilfred Kekana on the 26th of January, I gave me a call to inform me that they IT department will retrieve all email that was send between myself and Stacy in 2013 to make sure if I requested it or not. After waiting again for a few days, I email him again and he informed me that due to the matter that they cannot find any emails they will not be replacing my unit. I send him an email on the 28 of January appealing the decission and giving my reasons, I email him on a daily basis to get feedback , but to no avail. The emails is being read and that is it!