No feedback on claim

I've got a claim on my vehicle going on for over a month now. First they wanted proof of repairs that was done on my car and three times I mailed them the invoice. After a email requesting what actually they need from my an agent phoned. Last week I got a call from the dealership where my vehicle is in for repairs for over a month now asking that I must give permission for them to continue strip and quote on the car. I phoned Innovation two times now asking what is happening and no response from them. Spoke to dealership and they also didn't get any response from them. In the meantime car is at dealership and no work can be done. All I want is response on what is happening with the claim as time is passing every day and nothing, in the meantime the debit order for policy are going off and I'm paying for a car that is not running. Please, can I just get an answer from Innovation Group.