No feedback on claim

<p>I bough a 2nd hand car almost 2 years ago, and the dealership insisted that I take an extended waranntee. I was sold a Motormend policy, which sounded great at the time. <br /><br />My car developed a problem, which was eventually diagnosed as a head gasket failure. I took the car in, had it stripped and the workshop confirmed that the head gaskets leaked compressoin, and had to be replaced. This obviously leads to heads that needed to be skimmed, and the coolant system checked. </p> <p> </p> <p>Long story short, 3 weeks after my car arrived at the workshop, I still only have the one SMS from innovation group stating my claim number. No phone call, no e-mail, nothing. <br /><br />I eventually opted to pay the R44000 that the repairs on my car totaled on... because I needed it back, and the workshop owner can't keep cars for long due to space constraints. </p> <p> </p> <p>Innovation Group... come on guys! Come to the party, or else I'll have to bring in my legal team!</p>